Terms of service
GENERAL TERMS AND CONDITIONS OF SALE
The website www.alyval.com (hereinafter referred to as the “Website”) is owned by the company:
Valetudo S.r.l.
Registered office: via Ghiaie, 6 – 24030 Presezzo (BG) Italy
VAT No. 00978150167
Registered with the Chamber of Commerce of Bergamo under REA number BG - 199935 (hereinafter “Valetudo”).
Valetudo invites customers to carefully read the following terms before completing the purchase process for products. These General Terms and Conditions of Sale (hereinafter, “General Terms”) may be printed and/or saved on another durable medium accessible to the Customer. The Customer's submission of a purchase order constitutes acceptance of the sales conditions published on the Website at that time.
Valetudo complies with the regulations governing distance contracts as set forth in Articles 49 and following of Legislative Decree No. 206 of September 6, 2005 (the “Consumer Code”), as well as those relating to e-commerce under Legislative Decree No. 70 of April 9, 2003. These General Terms are considered an integral and essential part of the contract.
For any information, support, request, or complaint, customers may contact:
Email: customercare@alyvalcare.com
These General Terms govern online purchases made through www.alyval.com by customers residing in Italy.
General Provisions
1.1. These General Terms govern all remote sales of AlyvalMilano brand products, owned by Valetudo, carried out through the Website.
1.2. The online sales service governed by these terms is reserved exclusively for end consumers (hereinafter “Customers” or “Customer”). “Consumers” are defined as individuals over 18 years of age who purchase for purposes unrelated to commercial, business, artisanal, or professional activities.
1.3. The official language for concluding sales contracts via the Website is Italian.
1.4. Customers are encouraged to carefully read these terms, which are available on the Website for review, storage, and future reference. Contracts concluded will be stored by Valetudo in compliance with applicable regulations.
Identification of the Seller
2.1. The seller is Valetudo S.r.l., with registered office at via Ghiaie, 6 – 24030 Presezzo (BG) Italy, VAT No. 00978150167, fully paid-up share capital of €750,000.
Product Information and Availability
3.1. All product-related information, including prices, is available on the Website.
3.2. Product images on the Website are for illustrative purposes only and may not accurately depict the actual appearance. Customers should refer exclusively to the product description and characteristics provided on the product page.
3.3. Valetudo reserves the right to modify, at any time, the quantity and type of products available for purchase. Product styles, models, and colors may change without notice. Valetudo is not responsible for the unavailability of a product.
3.4. Valetudo is not liable for errors caused by connection issues experienced by the Customer while accessing the Website.
3.5 All products sold on the Website comply with EU Regulation 1223/2009 concerning marketing in Italy.
Prezzo
4.1. Product prices are expressed in euros and include all applicable taxes and duties. Shipping costs are calculated separately and displayed in the order form and during the order confirmation process.
4.2. Valetudo conducts regular checks to ensure the accuracy of the prices displayed on the Website. However, errors cannot be entirely excluded. If a pricing error is detected, the order will be canceled, and the Customer may choose to purchase the product at the correct price.
4.3. The minimum order amount is €18.00 (VAT included), excluding discounts, promotions, and shipping costs.
User Reviews
5.1 Reviews from customers who have actually purchased and used the product are marked as "Verified Review." In other cases, Valetudo cannot guarantee that the review originates from an actual purchase on the Website.
Conclusion of the Contract
6.1. The Website provides detailed information about each product’s essential characteristics and pricing. However, this information does not constitute a binding offer from Valetudo.
6.2. Before placing an order, Customers must carefully read the purchase process instructions, including information on shipping costs, withdrawal rights, the Privacy Policy, and these General Terms.
6.3. To purchase a product, the Customer must: select the product and add it to the cart; complete the order form; choose a payment method; accept the General Terms; submit the order through the Website.
6.4. Submitting the order constitutes a binding purchase proposal by the Customer under these General Terms. By submitting the order, the Customer commits to paying for the purchased products, subject to the right of withdrawal as specified in the "Shipping & Returns" section.
6.5. Before confirming the order, the Customer may modify the entered data, including the quantity of products in the cart.
6.6. The order and Customer data may be retained by Valetudo in accordance with applicable data protection laws.
6.7. The sales contract is concluded when Valetudo sends an Order Confirmation via email to the Customer.
6.8. Valetudo reserves the right to refuse an order in the following cases: product unavailability; non-payment by the Customer; suspicion of fraudulent activity or purchases made for commercial purposes; Customer's failure to comply with previous contracts with Valetudo.
6.9. If one or more products are unavailable, Valetudo may: cancel the entire order; accept the order partially, based on available products.
If a partial order is accepted, the Customer will only be charged for the available products. If payment was made via credit card, only the corresponding amount will be deducted.
6.10. Under Article 51, paragraph 7 of the Consumer Code, the Order Confirmation email will include: essential product characteristics; total price and payment methods; shipping costs; instructions for exercising the right of withdrawal; contact details for complaints and after-sales assistance.
6.11. The risk of loss or damage to the products passes to the Customer once the Customer (or a third party designated by them) takes possession of the products, except in cases where the courier is appointed by Valetudo.
Payment Methods
7.1. Customers may pay for products and shipping costs using credit cards or other payment methods listed on the Website.
7.2. Valetudo accepts the following payment methods: VISA, Mastercard, American Express, Apple Pay, Google Pay, Klarna
7.3. Payment will be charged only after: (I) verification of the credit card details; (II) authorization from the card issuer.
7.4. If payment cannot be processed within 10 business days from the order date, the contract will not be executed, and the order will be canceled.
7.5. Any banking fees are the Customer’s responsibility, even in the case of a refund.
7.6. For credit card payments, charges will only be applied once the order is completed and ready for shipment. If a product is unavailable after the order has been placed, Valetudo will refund the corresponding amount.
7.7. Order Verification and Payment Security
All orders are subject to verification by the relevant credit card issuers before being processed, to protect the Customer. If the payment is unsuccessful due to reasons attributable to the Customer, the sale will be terminated pursuant to Article 1456 of the Italian Civil Code, and the Customer will be promptly informed via email.
7.8. Payment Communications and Security
Payment-related communications and data provided by the Customer during the payment process are transmitted over secure lines and protected by the security protocols of the relevant payment networks.
Non-Conformity Defects
8.1. Legal Warranty of Conformity
Valetudo markets high-quality products. To protect the Customer, the law provides a legal warranty of conformity for purchased goods.
8.2. Presumption of Defect
Unless proven otherwise, any non-conformity defects appearing within one year from the delivery of the product are presumed to have existed at the time of delivery, unless this is incompatible with the nature of the product or the defect itself..
8.3. Reporting a Defect
If a product purchased from Valetudo has a manufacturing defect or a suspected non-conformity defect, the Customer must immediately contact customer service via email or mail at:
Valetudo S.r.l.
Via Ghiaie 6 – 24030 Presezzo (BG), Italy
Attn: Alyval Customer Support – Online Sales
E-mail: customercare@alyvalcare.com
8.4. Customer Rights and Remedies
The sale of products is governed by the legal warranty provisions of Articles 129, 130, and 132 of the Consumer Code. Based on these provisions, the Customer has the right to restore the product’s conformity by choosing between:
Product repair, or, product replacement, at no additional cost.
If neither of these solutions is feasible (as per Article 130, paragraph 7 of the Consumer Code), the Customer may request:
A price reduction, or contract termination with a full refund.
To exercise these rights, the Customer must report the non-conformity defect to Valetudo within two months of discovering it. However, the right to claim a non-conformity defect expires 26 months after the delivery date, unless Valetudo acted with intent to deceive.
8.5. Free Return Shipping
If the Customer requests product repair or replacement within the applicable terms, all shipping costs for returning the defective product and delivering the repaired or replaced product will be fully covered by Valetudo.
Valetudo will respond within seven business days of receiving the request, either accepting the claim or providing reasons for refusal. If accepted, Valetudo will specify the procedures and timeline for repair or replacement.
8.6. Customer Rights to Price Reduction or Contract Termination
The Customer may request a price reduction or contract termination in the following cases:
a) If Valetudo has not completed the repair or replacement within 30 days from the defect report.
b) If the defect persists despite an attempted repair or replacement.
c) If the defect is severe enough to immediately justify a price reduction or contract termination.
d) If Valetudo states (or it is evident) that restoring product conformity is impossible within 30 days or would cause significant inconvenience to the Customer.
8.7. Exceptions to Contract Termination
The Customer cannot terminate the contract if Valetudo proves that the defect is minor.
8.8. Requesting a Refund or Price Reduction
The request for contract termination or price reduction must be sent to Valetudo, which will respond within seven business days, either accepting the request or providing reasons for refusal.
8.9. Refund Procedure
If Valetudo accepts the request, it will specify the amount of the price reduction or the procedure for returning the product and refunding the paid amounts. The Customer must provide the necessary details for the refund transfer.
8.10. Regulatory Compliance
Valetudo guarantees that its products comply with applicable regulations at the time of order confirmation. However, it assumes no responsibility for regulatory changes occurring after that date.
Intellectual Property
9.1. Authenticity of Alyval Products
Valetudo guarantees the authenticity of all products purchased on the website. “Alyval” branded products are Made in Italy, except for certain packaging elements and promotional items (such as makeup bags and gadgets), which may be manufactured in China or other non-EU countries.
9.2. Ownership of Intellectual Property
The brand “Alyval”, as well as all figurative and non-figurative trademarks, logos, illustrations, and any other intellectual property related to the products, remain the exclusive property of Valetudo S.r.l.
Governing Law and Jurisdiction
10.1. Applicable Law
These General Terms, as well as contracts concluded with Customers, are governed by Italian law and must be interpreted accordingly. In particular, the following regulations apply:
The Consumer Code (Legislative Decree No. 206 of September 6, 2005), specifically Chapter I, Title III, Part III.
The E-commerce Decree (Legislative Decree No. 70 of April 9, 2003).
10.2. Jurisdiction
Any disputes concerning the interpretation, validity, or execution of these General Terms shall be subject to the exclusive jurisdiction of the court of the Customer’s place of residence or domicile.
10.3. Online Dispute Resolution (ODR)
Pursuant to Article 14 of EU Regulation No. 524/2013, Customers may use the European Commission’s Online Dispute Resolution (ODR) platform for online service disputes at the following link: ➡️ https://ec.europa.eu/consumers/odr/
In compliance with applicable regulations, Valetudo can be contacted using the details provided in Article 8.3.
Liability
11.1. Exclusion of Liability
Valetudo shall not be liable for any breaches of these General Terms or service disruptions due to:
Acts attributable to third parties.
Customer negligence or willful misconduct.
Force majeure or unforeseeable events, such as strikes, riots, wars, natural disasters, etc.
Purchases made by individuals lacking legal capacity.
11.2. Internet and Platform Malfunctions
Valetudo is not liable for delays or failures in fulfilling orders due to Internet malfunctions. Additionally, it is not responsible for any technical issues with the Website or App, including bugs or obvious errors that may impair platform functionality.
11.3. Customer Compensation Rights
Valetudo is not liable for losses, damages, or costs arising from the failure to execute a contract due to causes beyond its control. The Customer is only entitled to a refund of the amount paid and any additional costs incurred.
11.4. Accuracy of Information
Valetudo is not responsible for technical inaccuracies or errors on the website if such errors stem from third-party information and were verified with due diligence.
11.5. Fraudulent Use of Payment Methods
Valetudo is not liable for the fraudulent use of credit cards, checks, or other payment methods by third parties, provided that it has adopted all available security measures in accordance with current best practices and technology.
Final Clause
12.1. Replacement of Previous Agreements
These General Terms of Sale supersede and replace any previous agreements, understandings, or negotiations—whether written or oral—between the parties concerning the subject matter of the contract.
12.2. Partial Invalidity
If any provision of these General Terms is found to be invalid or unenforceable by a competent authority, the remaining provisions shall remain valid and enforceable.
12.3. No Waiver
Failure to enforce a right by either party shall not be construed as a waiver of that right in the future.
